Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

Our provider reports "fix is being implemented", our systems are now operational, we wait for the complete resolution on our provider side to close this incident.

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Identified

Following an incident on one of our provider, we experience issues with audio files:

  • Impossible to upload audio files.
  • Impossible to listen audio files which are not in cache (frequently listened podcasts are still OK).
  • Probable impact on statistics (to be analyzed further).

Our provider is actually working on the resolution, but we don't have an estimation of recovery time yet.

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Began at:

Affected components
  • Ausha Manager
  • Audio File